Return & Refund Policy
Thanks for shopping with us! Not only does this purchase bring good health to you and your family, it also supports the grassroot movement promoting organic agriculture. By shopping with I Say Organic you’re supporting farmer prosperity and environmental sustainability.
Return & Refunds :
Delhi NCR- If your order contains fresh products, at the time of delivery, you can return whatever you are not happy with and we will make the necessary adjustments to your order value.
If a product is cancelled due to a reason other than the quality of the product, and your order value goes below our minimum order requirement, you will be assessed an additional delivery fee.
In case you have already paid for the returned item previously (through an online transaction, or subscription), a credit will be offered for future transactions or a refund will be processed.
A partial return for a single product is not possible. For instance, if you are unhappy with 2 pieces of cucumber out of 5, you will have to return all 5 pieces.
Please send us the complaint on time for a prompt, hassle-free resolution! We will accept complaints and take returns for perishables that are reported within 24 hours, and non-perishables that are reported within 7 days from the time of delivery.
- Perishables - Fresh Fruits & Vegetables, Fresh Bakery Items (Breads & Muffins).
- Only those complaints accompanied with a picture will be entertained for us to issue a credit or replacement for the complaint.
- The return should be in the original packaging with at least 75% quantity maintained.
For those ordering from outside Delhi-NCR
Please email us on email@example.com or WhatsApp on +91-9654020212 within 7 days of receiving the product along with an image of the opened packet, with a clear photo of the product as well as the packaging date. Someone from our team will reach out to you within 24 hours of receiving the email or WhatsApp and help resolve your complaint.
Complaints and Quality :
For complaints we receive after the delivery pertaining to quality issues, a refund or credit will be offered for the next delivery.
Complaints received after 3 days of delivery for fresh produce (fruits and vegetables) will be handled on a case by case basis (valid only for Delhi-NCR) since most perishable or tender vegetables do not have a shelf life greater than that.
We encourage people to send in complaints ideally at the time of delivery, or else soon after, so that refunds/credits can be easily processed.
There are a few characteristics of organic produce that need to be accepted by customers. In cases where a customer does not acknowledge this, he/she has the option of returning the products at the time of delivery, however refunds or credit after delivery will not be accepted.
Organic produce might be unevenly shaped, might not be very shiny or big but it would be good inside. Organic is not about perfect looks, and does not rely on artificial growth promoters or chemicals to enhance physical appeal. The produce will look like how nature intended them to. This might be very apparent in cases of things like apples, which otherwise are infamous for heavy chemical and wax use (to make them look pretty). In some cases the vegetables will look no different than a chemically grown vegetable.
There might be slight variations in color, size, and taste over the season of the vegetable since the characteristics of the vegetable can change with the weather.
On rare occasions, customers find a bug or two inside a vegetable. We are not referring to a big bug that has eaten a chunk of a vegetable, but a small bug inside a cucumber, or a piece of okra or brinjal. This will not happen very frequently, but it can happen once in a while. This is actually proof it is organic! A simple solution is to cut away the part with the little insects and use the rest. To be safe, you can boil the vegetables well. Ask your mother, granny and aunts, they will tell you this was not unusual until the 90s.
Re-scheduling & Cancellation of Orders:
For rescheduling & cancelling email us on firstname.lastname@example.org
For Delhi-NCR: In the event of cancellation or rescheduling of the order by the customer once the delivery agent has reached the area, there will be a cancellation fee or delivery charge of Rs. 100 levied on the order.
For Outside Delhi-NCR: Customers can cancel their order at no cost within 24 hours of placing the order or until it’s been shipped. Once the order has left our facility, cancellation or rescheduling is not possible and will be charged to the customer.
If there are changes in the delivery slot time you requested or need to add more products, you need to edit your order by calling customer care on 011-41087447.